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What our clients say

For over 7 years, we’ve partnered with ITMAGINATION for numerous projects. What impresses me most is their consistent reliability.

Whether it’s a short-term need or a long-term R&D initiative, ITMAGINATION has always come through with the expertise we need, exactly when we need it.

Jarek Dąbrowski

Senior Technology Director & Board Member

David McGowan

SVP, Chief Information Officer (CIO) of Global Commercial Services. Previously CTO at Kabbage, Acquired by AmEx

"Kabbage’s (Acquired by American Express) partnership with ITMAGINATION has been instrumental in completing our goals."

ITMAGINATION has helped support our internal engineering teams implement numerous major projects and features for Kabbage.

Their project managers and software engineers were able to quickly learn our domain processes and technologies to immediately provide value. We recommend ITMAGINATION as a professional provider of Software Engineering services.

What sets our relationship apart is the partnership approach; it's not just about staff augmentation. Over the past 1.5 years, we've built a level of trust that allows us to work seamlessly, with ITMAGINATION adapting well to our internal processes and holding professional weekly meetings to ensure our cooperation is on track.

For anyone looking to partner with a technology firm, my advice would be to focus on reliability and the ability to provide the right talent pool and expertise - this is something that ITMAGINATION has done for us time and time again as a reliable technology partner.

Dennis Priess

Head of Mobile Engineering & QA

Małgorzata Dąbrowska

RB/PF IT Line Managing Director

"We fully recommend ITMAGINATION as a trustworthy business partner and creator of dedicated IT solutions."

ITMAGINATION has been cooperating with BNP Paribas since 2012. The company has completed many initiatives with the bank, providing and implementing software that was developed especially for our needs.

Over the course of multiple projects, ITMAGINATION proved itself as a professional partner.

Dorota Poniatowska-Mańczak

Chief Innovation Officer

"ITMAGINATION has a professional team that delivers high-quality software."

We recommend ITMAGINATION as a trustworthy business partner and creator of dedicated IT solutions.

The main project created by ITMAGINATION for our company was implemented very quickly – in only 13 months.

We have been cooperating with ITMAGINATION since 2016. Among other services, we have hired out the company's technology consultants for our needs.

Robert Pernak

Pricing Manager

"ITMAGINATION was an effective and reliable partner with extensive experience in the field."

ITMAGINATION was invited to participate in the RFP process which they won after showing that they clearly understand our needs, have top-notch expertise both in our sector (FMCG), as well as the technologies used (BI and Data Warehousing) and their pricing model is optimal.

They had a very persuasive way of communicating proposed solutions.

David Wood

Managing Director

"ITMAGINATION's team was able to understand our business needs and set up a development team quickly and to a high quality."

Thanks to ITMAGINATION’s flexibility and professionalism, we were able to onboard their developers quickly and start cooperation within only a few weeks after we reached out to them.

We have a true partner relationship, and we trust their expertise. They efficiently support work on our platform and help us release new features quickly and reliably.

Michae Wolf

Chief Technology Officer (CTO)

"The team has been great to work with, they are direct communicators, open to feedback and work hard to build a great product."

We are very in sync about how to improve the team and our processes. It has been very refreshing to partner with ITMAGINATION to build up our backlog of things to do and to prioritize together.

Involvement and engagement by the ITMAGINATION leadership team has been great. They set up structured check-ins with our company leadership, and have kept us constantly looped in on the team’s progress.

AI-Powered Chatbot Development Services Tailored for Enterprises

Enhanced Customer Engagement

Custom chatbot solutions can improve customer engagement by providing personalized and interactive experiences, leading to increased customer satisfaction and loyalty.

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24/7 Availability

Custom chatbot solutions provide 24/7 availability, enabling immediate response to customers' queries, reducing wait times, and improving customer experience.

Increased Efficiency

Custom chatbot solutions can handle multiple conversations at once, automating repetitive tasks and freeing up staff to focus on more complex issues, resulting in increased efficiency of customer service and support teams.

Cost Savings

Custom chatbot solutions reduce the cost of customer service and support by automating repetitive tasks, enabling businesses to save money, and allocate resources to other areas of their operations.

Improved Lead Generation

Custom chatbot solutions can initiate conversations with potential customers, provide them with relevant information, and guide them through the sales funnel, leading to an increase in lead generation.

Increased Sales

Custom chatbot solutions can provide personalized product recommendations, guide customers through the purchase process, and improve the overall customer experience, leading to increased sales.

Data Collection

Custom chatbot solutions can collect valuable data on customer preferences and behavior, providing businesses with insights to improve products and services, and make informed decisions.

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Brand Awareness

Custom chatbot solutions can reflect a brand's personality and voice, providing an opportunity to increase brand awareness and loyalty, and differentiate the business from competitors.

Multilingual Support

Custom chatbot solutions can provide support in multiple languages, making it easier to reach a global customer base, and improve customer experience for non-native speakers.

Scalability

Custom chatbot solutions can be easily scaled to handle increased traffic and demand, allowing businesses to grow and expand without the need for additional staff, resources, or cost.

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Our experts help clients accelerate digital innovation to achieve their technical and business goals

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Partners & Certifications

Microsoft Gold Partner Certification 2021 for ITMAGINATION

Your industry peers achieve their business goals with us

Banking & Financial Sector

Consumer & FMCG

Manufacturing

Insurace & Insurtech

Transport & Logistics

Construction

15+

Years On The Market

550+

Successful Projects

5+ Years

Avg. Client Tenure

400+

People On Board

90th

Percentile NPS

4.7 Stars

Glassdoor Rating

Not sure whether there's a fit before committing to a call? We totally understand and we've got you covered.

Check Out Our 2-page Company Overview
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FAQs

Frequesntly Asked Questions About AI-Powered Chatbot Development Services

Where are you located?

ITMAGINATION is based in the heart of Europe in Poland.

Our headquarters is located in Poland in Warsaw's city center, but we are a remote-first company where our team works from 20 countries across the European Union.

Where are you located?

How fast can you help me scale up my team?

We can kick-off projects within 1-2 weeks of our intro call depending on your tech stack and our team's availability.

Generally, we can ramp up your product development to 100% of the agreed capacity within 1 month of kick-off. We have worked with clients where 4 full-stack teams of 10 people each were working on different projects within 6 weeks of kick-off.

Do you require a minimum time commitment?

We generally require that we sign a contract for a period of at least 3 months. Make sure to get in touch with our sales team if you have questions regarding any adjustments we can make to this point.

How often will I be billed?

We bill our clients once a month using the Time & Material model, where you only pay for the time we worked on a project.

To ensure transparency, efficiency, and cost control, our team works in 2-Week Sprints based on the Agile methodology using the Scrum framework so you are always up to date with the progress of the project.

What certifications does your team have?

ITMAGINATION is a Gold Microsoft Partner, AWS Partner, and GCP Partner.
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We are also ISO:9001:2015 and ISO/IEC:27001:2013 certified. Our team has additionally voted ITMAGINATION as a Great Place To Work for 3 years in a row.

ITMAGINATION Winner Great Place To Work Best Workplaces Poland 2021

Can we use a Fixed Price pricing model instead of Time & Material?

Our team works using the Agile methodology in 2-week Sprints based on the Scrum framework where the outcomes and budget consumption are presented. We also have a steering committee meeting once a month at least.

This approach provides great cost control during the project and reduces the total project cost compared to the Fixed Price model and allows our team to be flexible, accountable, and able to quickly adjust to any changes in the project.

This is why we only bill our clients using the Time & Material model, where you only pay for actual work done.

Sounds like a fit?

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Let's Talk About Your Project!

Maciej Gos

DevOps, Cloud, and AI Competence Leader

Lidiia Tkachenko

Senior Client Partner

Hisham Itani

Client Partner

If you're interested in exploring how we can work together to achieve your business objectives & tackle your challenges - whether technical or on the business side, please reach out and we'll arrange a call!

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