ITMAGINATION helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for experienced team players to fill the Genesys CX Solution Consultant position and participate in our up-and-coming project for our client from the telecommunication industry.
You can expect:
- Engaging with key CX stakeholders of the customer and consult/guide them to next generation CX journey
- Develop CX roadmap and technical mappings
- Lead the implementation of the design and act as a enterprise architect for end to end delivery
Requirements
- Expert level knowledge and hands on experience of Genesys Cloud and Genesys PureConnect products.
- 5+ years of experience in CX migration from on-prem solutions to Genesys Cloud platform.
- Expert level knowledge and hands on experience in one or multiple of the following: VoiceBot and VoiceAnalytics, Sentiment Analytics, Predictive Engagement, Bots
- Hands on experience in CX as a Code and DevOps tools such as, Terraform, Git, Azure DevOps.
- Hands on experience with integration of CRM tools such as SAP, Sales Force, MS Dynamics.
- Minimum of 10 years related work experience in customer facing organizations within the ICT and CX industry
- Proven track record in driving and positioning security technical strategy to customers’ needs at senior IT/CxO level.
- Fluent in English
- Preferred to be in Belgium or able to travel to Belgium (once per quarter)
Benefits
- Remote work model, with delegations to Belgium once per quarter
- Professional training programs – including Udemy and other development plans
- Work with a team that’s recognized for its excellence. We’ve been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We’ve also received the Great Place To Work® certification for five years in a row
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